Facilities Services will implement a new on-line workorder system (HokieServ) effective August 3, 2009, which will coordinate requests for all Facilities Services workorders.
No paper ISRs will be accepted after August 3, 2009, except for requests that will be charged to the Virginia Tech Foundation.
Charge Work Orders
All workorder requests for which the customer pays Facilities Services (renovations, keys, moving & hauling, signages, etc.) will be initiated by the customer as an Interdepartmental Service Request (ISR) in HokieMart to the supplier "VT Facilities Services" (including key shop orders which were placed previously to "VT Facilities Key Shop" in HokieMart). For how these orders should be placed in HokieMart, see the detailed instructions matrix.
For orders where the price increases more than 10% from the initial order, Facilities Services will initiate a change order form that is routed to the department for approval and then sent to the Purchasing Department to be entered as a change order against the Banner purchase order for the increase.
No Charge Work Orders
For all workorders for which the customer does not pay Facilities Services (regular corrective maintenance such as too hot, too cold, light bulb change, leaks, etc.), requests will be entered directly by the customer, using the Customer Request form in HokieServ. Users log into the HokieServ system with their PID userid and password (same as HokieMart login).
Access to HokieServ
All customers will be able to track their requests in HokieServ as to when and how many requests were submitted. After September 1, 2009, Facilities will contact each senior management area to grant access to view the status of HokieServ projects and the project-to-date costs.
Getting Started
See detailed instructions for the new workorder process here. Information on completing a Customer Service Request Form here.
HELP for HokieServ
Questions regarding HokieServ should be directed to Facilities Customer Service at 540-231-4300 or HokieServ@vt.edu.