Analytics and Accountability
The Campus Planning, Infrastructure, and Facilities’ (CPIF) Analytics and Accountability under the Chief of Staff supports Virginia Tech’s mission and vision by:
- Improving Support for Administration and Operations with Technology and Analysis by deploying technology capabilities to enable administrative and operational efficiencies for workflow, approvals, data integrations, report preparation, and dashboard creation.
- Contributing and Supporting Improvement to Administration and Operations through reviews of activities that ensure adequate internal controls, promote best practices, provide objective insight, assess efficiency, compliances with policies and procedures, and assisting management in addressing complex, cross-functional issues.
ANALYTICS
The Analytics team is responsible for the division’s strategic vision, primary development, and ongoing support for the Integrated Work Management System (IWMS), HokieServ. The general strategic vision is to expand current HokieServ modules, implement new functionality, provide a uniform and sustainable platform which supports the defined business processes of all departments within the division, and to better serve and support the mission of the university. Administrative activities handled on a day-to-day basis include, but are not limited to; ad-hoc requests, continuous improvement functionality, process improvement and automation, technical and end-user support, training, user administration, dashboard setup, providing data and data analysis to division leaders to drive informed decisions, and other administrative tasks.
ACCOUNTABILITY
The Accountability team’s primary goal is to contribute to the improvement of risk management and controls systems within CPIF. The team works collaboratively to provide an objective review and consulting activity designed to add value and improve an area’s operations. Reviews are performed at the request of management. These review activities, the nature and scope of which are agreed with management, are intended to add value and improve the division’s governance, risk management, and control processes.
HOKIESERV
Since HokieServ was brought online in 2009, over 792,771 work order phases have been created, including approximately 67,901 in prior fiscal year (FY 2021-22) between CPIF and the Division of Student Affairs. With over 518 users, HokieServ has become an essential tool for both the division and the university.
The benefits of a centralized system like HokieServ are numerous. HokieServ provides an accessible, centralized system to maintain data and process transactions. By using a centralized system, great efficiencies can be realized through operational use and a single stream for technical support. HokieServ has direct integration to Banner and HokieMart, allowing transactions to be processed more seamlessly. It can track related expenses, time charges, costs, and related documents by project or task, and independently track material, equipment, contracts, and labor allowing for improved accounting and project management.