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Submit a Service Request

Service requests

Division of Campus Planning, Infrastructure, and Facilities service requests may be submitted online or via telephone and email. Services provided by the division include, but are not limited to: housekeeping, grounds, health and safety, heating and cooling, plumbing, cabinetry and furniture, electrical, elevators, pest control, and general repairs. 

Submit a routine service request

Submit a service request online:

The online platform for maintence requests provides real-time updates on the work completed. Routine maintence requests for all on-campus facilities may be submitted online.

Routine maintence requests for residence halls may also be called in to (540) 231-1111

Routine mainentence requests for education and general use buildings may also be emailed to or (540) 231-4300.

Submit an emergency service request

  • Call (540) 231-4300 during normal business hours (7:30 a.m. to 5 p.m.) Monday through Friday. 
  • Outside of normal business hours or during holidays, call the Virginia Tech Police Department's non-emergency line at (540) 382-4343 to report the situation.

Navigating Ready Request

Leased-facility service requests

Service requests for leased properties may be submitted via landlord portals. Responsibility for maintenance and repair of leased facilities varies according to defined contractual conditions.

Please email the Real Estate Management team at with specific questions or concerns.

For any modifications or renovations needed to a leased space, the Office of Real Estate Management should be your first point of contact and will guide you through the process depending on the unique circumstances of your situation. For more information, contact (540) 231-8430 or email

Customer-funded service requests

For a new job or project that will be funded by the requesting department (examples include making keys or signs, painting an office, moving and hauling, or renovating a space), submit an Interdepartmental Service Request (ISR) through HokieMart to initiate the process. The supplier should be listed as "VT Facilities Services." More information on submitting an ISR is available.